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Purchase Terms & Conditions
Loss or damage in transitAustralia Post is a reliable mailing service, however mishaps do occur. All items are checked thoroughly before packaging with care. Should a package be delayed, arrive damaged or not at all, please contact us promptly by email or phone so we can discuss the issue.
Rosiepose will not be held accountable for items that are damaged or lost during transit and no refunds or credit notes will be provided for items which are lost or damaged in transit. For this reason, we strongly recommend using registered post for its traceability.
Faulty goodsShould an item fall below Rosiepose's high standards, kindly contact us promptly via email or phone within seven days of the receipt of your goods to arrange an exchange or refund which will be at our discretion. Proof of purchase and a description of the problem will be required. Please note that items must have labels intact and be in original packaging. Additional shipping charges apply and are not refundable.
Returns, Refunds & ExchangesYour complete satisfaction is important to us, which is why at Rosiepose our items are checked thoroughly before they are dispatched. Although our products are of high quality and workmanship things don't always work out. You may have purchased the wrong size, colour or you may not be completely happy with your purchase.
The good news is, we will happily exchange or refund (at our discretion) or issue a credit note to the amount of the returned items, however you must contact us within fourteen days of the receipt of your order to arrange the exchange or refund.
All items returned for exchange, refund or a credit note must be returned in the same condition as they were sent, in the original packaging, labels intact and the item unused and unworn.
Returns and exchanges must be mailed at your expense to
PO Box 187
Epping NSW 2121
Credit notes or refunds will only be given on the item value; delivery charges are not refundable. An additional delivery cost may be charged for exchanged items.
Please note: Sale items are not exchangeable, and all sales are final.
CancellationsYou must contact us immediately if you wish to cancel your order.
- If your order has not been dispatched we shall gladly cancel and refund your order.
- If your order has been dispatched you will be responsible for expense of its return, and all items must be returned in the same condition as when they were sent, in the original packaging, labels intact and the item unused and unworn. Upon receipt of the returned items, we shall refund your order. We reserve the right to refuse items which are not returned in a good condition and we will not refund any item that has been damaged, worn, washed or had the labels removed.